Lifeguard/Customer Service Officer | YMCA NSW Careers

Lifeguard/Customer Service Officer

  • Location: Bellingen,NSW
  • Work-type: Casual
  • Category: Recreation
  • Expires: Sept. 8, 2019 at 10 p.m.
  • Salary: $15 - $27
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Job details

  • Are you a competent swimmer, have a passion for Safety and enjoy customer service?
  • Opportunity to work as a Lifeguard and Customer Service Officer - no 2 days are the same
  • Help create a fun, safe and enjoyable environment for our patrons

Our Lifeguards at Bellingen are a passionate team that are focused on public safety and making sure that our patrons are safe while they use our facility. 

About the role

Reporting to the Operations Coordinator, the role will see you work a flexible roster across 7 days. 

As a Lifeguard, your role will be to ensure our patrons are safe while they use our facilities as well as identifying potential risk factors and taking steps to reduce those risks. Lifeguards are positive role models in an effort to build strong people, strong families and strong communities.

As a Customer Service Officer, the main part of your role will be to undertake a range of duties to support the efficient and effective delivery of service to the patrons of the Centre You will be the face of the facility and provide a service to customers along with admin and cash handling. You will also be required to answer queries face to face/phone and online.

It's a small team at Bellingen, so we are looking for someone who is not afraid of getting their hands dirty and helping where possible.

About you

You are a self-motivated and customer service focussed individual.  You thrive in a fast paced environment and enjoy a challenge.  Your superior communication and observation skills, along with your ability to keep calm and act quickly in an emergency situation will see you excel in this role! 

You will also come with the following

  • Current First Aid certificate
  • Current CPR certificate
  • Pool Lifeguard Licence (or willing to obtain)
  • Previous experience working at an Aquatic facility (desirable)

About the Y 

YMCA NSW is a profit-for-purpose organisation focused on healthy living, social impact and empowering young people. We operate 22 recreation centres, 63 Out of School Hours Care services and two camping locations which fund our diverse range of community programs, employing 1800 staff across NSW.

Our goal is for our workforce to reflect the diverse community we serve. We encourage people of all genders, ages, religions, disability, sexual orientation, family & caring responsibilities & cultures including people of Aboriginal and Torres Strait Islander heritage to apply.

Commitment to Safeguarding

YMCA, including Boards of Directors, is committed to the safety and wellbeing of children and young people in accordance with our Safeguarding Children and Young People framework. YMCA requires that all applicants undergo satisfactory screening prior to commencement, including but not limited to:

  • a national criminal history check;
  • an international criminal history check where applicants have worked overseas;
  • holding or obtaining a Working with Children Clearance/ equivalent in accordance with state/ territory laws;
  • Two reference checks.

Please note, the results of any National and International Police Check will only be used to assess your suitability to perform the role.

Any successfully appointed applicant will be required to adhere to the Safeguarding Children and Young People framework, which includes a thorough safeguarding children and young people induction and committing to upholding the safety and wellbeing of children and young people throughout their engagement with YMCA.