Our roles

Customer Service

If you are looking for a career in Customer Service, YMCA NSW are always looking for enthusiastic and passionate people for the following roles.

Customer Service Officer

Customer Service Officers are the face of the centre – the first and last person a member or guest sees. You will be responsible for proving great customer service to our members, handling centre enquiries, membership sales and program bookings.

Café Assistant

As a Café Assistant you will perform a variety of duties in the centre café/kitchen which consists of food handling, cleaning, cash handling and providing excellent customer service to our members and guests.

Birthday Party Leader

As a Birthday Party Leader you will host and deliver fun-filled birthday parties for our guests within our centres. You will be responsible for party set up, supervision of children participating in activities, food coordination and pack up at the completion of each party.

Frontline Coordinator

As a Frontline Coordinator you will lead and supervise the frontline customer service team to generate memberships while ensuring a culture of customer service excellence within our centre. This role will also involve the administration and management of services across the facility.